Return Policy

• If the products are not as expected, the customer must inform Alakai Jewelry Shop within 14 days and return the products within 14 days. It is the responsibility of the customer that the returned products actually reach the return address.
• Alakai Jewelry Shop will transfer the amount due (excluding shipping costs) to the customer within 2 working days if the products have arrived in good order and unworn.
• Products must be returned undamaged.
• Earrings must be unworn for hygienic reasons.
• The shipping costs of the return are at the expense of the customer

Guarantee

• Upon delivery, the customer must report damage or incorrectly delivered products to us within 24 hours.  

Liability

• Alakai Jewelry Shop cannot be held liable for damage due to incorrect use of the items ordered in the webshop.
• Alakai Jewelry Shop cannot be held liable for damage or physical injury due to incorrect use of the products supplied by Alakai Jewelry Shop.